TREZOR

Trezor Suite doesn’t see my device

Changing the cable resolves the connectivity issues most of the time.

TABLE OF CONTENTS

Make sure you are using an original Trezor cable, or a good quality cable designed for data transfer.

Unfortunately, not all USB cables are rated for data transfer. If your Trezor display lights up, it does not necessarily mean that the cable is suitable.

Make sure your firmware is up to date

Following the deprecation of Trezor Bridge , which has been replaced by nodeBridge, Trezor Model One users who are running firmware version 1.7.0 or older will not find their devices in Trezor Suite. This is because until September 2018, Model One devices were using the Human Interface Device (HID) transport type (a method used to transmit data between your Trezor and your computer) which is no longer supported in Trezor Suite.

Following these updates, Trezor Suite will now find your Model One when you connect and unlock it.

Update your Windows drivers

When using Windows, install the Zadig software. This is a Windows application that installs generic USB drivers, such as WinUSB, libusb-win32/libusb0.sys or libusbK, to help you access USB devices. After installation, please restart both your browser and computer.

To install the Zadig software for Windows follow the steps below.

Turn off VPN, firewall or antivirus

Test your current computer

Connect your Trezor device to another computer, preferably with a different supported operating system.

Check our video guide which covers this topic:

If you require further assistance, please contact us via our chat[chatbot Hal] who will help resolve your issue.

About Trezor hardware wallet

The Trezor hardware wallet is a pioneering device in the world of cryptocurrency security, designed to provide users with a safe and reliable way to store their digital assets offline. As one of the first hardware wallets introduced to the market, Trezor has set the standard for secure cold storage solutions, protecting private keys from online threats such as hacking, phishing, and malware attacks. Its compact and user-friendly design makes it accessible to both beginners and experienced crypto enthusiasts alike.

What makes the Trezor hardware wallet stand out is its robust security features. It generates and stores private keys within a secure chip, ensuring that sensitive information never leaves the device. This isolation from internet-connected devices significantly reduces the risk of unauthorized access. Additionally, Trezor supports a wide range of cryptocurrencies, making it a versatile choice for users with diverse portfolios. The wallet also integrates seamlessly with various software wallets and platforms, enhancing its usability without compromising security.

Using the Trezor hardware wallet is straightforward. Users interact with the device through a clear screen and physical buttons, confirming transactions and managing their assets securely. The wallet also offers backup and recovery options, allowing users to restore their funds in case the device is lost or damaged. Regular firmware updates ensure that the wallet stays protected against emerging threats and continues to support new cryptocurrencies and features.

In summary, the Trezor hardware wallet is an essential tool for anyone serious about cryptocurrency security. It combines cutting-edge technology with ease of use, providing peace of mind that your digital wealth is safeguarded. Whether you are a casual investor or a professional trader, Trezor offers a trusted solution to keep your crypto assets secure in an increasingly digital world.